Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@kxkshop.com
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
Best wishes to you !
Typically, it takes about 5-7 business days to prepare your order, and shipping time is 8-10 business days. If your order choose Expedited shipping,the production time of the jersey is 5-7 business days, the shipping time is 3-5 business days.
Receiving Time=Production Time+ Shipping Time
If you need to know more about the production time and delivery time of your order, you can check it on this page Or contact us by email supprt@kxkshop.com
Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.
To save your time and reach our support quickly, please follow below steps:
We are proud to use DHL/USPS as our primary carrier. Our production time will be the same and shipping costs vary depending on where the order is going.
Find on home page the category of the item you want to buy (in the category list on the top of the page below the site title), move your mouse to the category name, you will see a list of sub-categories. Choose the one your item belongs to, and you will to transferred to the product page. You can choose the item you want to buy here.
If you are a registered member of our website, you may track your order using the "Order Inquiry" link. Or, our Customer Service can help you track your order. And when we get the tracking number from the express company, we also can send it and the tracking link to track the parcel's status.
Of course, after your order is shipped, you will receive an email in your mail, which contains the tracking number, and you can use tracking number to check the latest status of your order on this page.
You can find Size Guide below the Size Selecting field.
Size Guide
Since your personalized jerseys are one-of-a-kind and made just for you, a $10 customization fee per item is included in your purchase. If you would like to change or cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back.
Our personalized jerseys cannot be returned unless it is defective or damaged. Please refer to our Shipping&Returns Policy on Damaged/Misprinted Items or please contact our customer service for return.
It's available through PayPal/Stripe. If you meet any payment issues when you order, please feel free to contact with our Customer Service, thanks.
After placing your order, you may not change your shipping from domestic to international and vice versa.
We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand. Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank) and etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.
To find a jersey in a specific color, you can use our website's color filter or browse through our color categories. This will help you easily identify and select the color you desire.
Of course, we provide customization options for logo placement. You can choose to have the logo positioned in various locations on the jersey, according to your preferences. Simply specify your preferred logo placement during the customization process.
Regrettably, we are unable to incorporate the team logo or team name onto the clothing you desire, citing intellectual property and trademark considerations.
We have added a Size Chart to the product details page, you can compare it with the Size Chart when you make your next purchase. If you have any questions, you can find our contact information in contact us, thank you for your trust and support.
To save your time and reach our support quickly, please follow below steps:
Typically, it takes about 5-7 business days to prepare your order, and shipping time is 8-10 business days. If your order choose Expedited shipping,the production time of the jersey is 5-7 business days, the shipping time is 3-5 business days. Receiving Time=Production Time+ Shipping Time If you need to know more about the production time and delivery time of your order, you can check it on this page Or contact us by email supprt@kxkshop.com
To know more about our shipping policy, please Click Me Here.
If you are a registered member of our website, you may track your order using the "Order Inquiry" link. Or, our Customer Service can help you track your order. And when we get the tracking number from the express company, we also can send it and the tracking link to track the parcel's status. Of course, after your order is shipped, you will receive an email in your mail, which contains the tracking number, and you can use tracking number to check the latest status of your order on this page.
If you are not satisfied with the jersey or there are errors in the production of our jerseys, please remember to contact us. Our customer email is support@kxkshop.com
After placing your order, you may not change your shipping from domestic to international and vice versa.
Stitches, also known as embroidery, involve sewing the design or logo onto the jersey using a needle and thread. This method creates a textured, raised effect on the jersey, with the design appearing as if it is woven into the fabric. Stitches are typically more durable than printing and can withstand multiple washes without fading or peeling. Printing involves applying the design or logo onto the jersey using ink or pigment. This method creates a flat, smooth effect on the jersey, with the design appearing as if it is printed onto the surface of the fabric. Printing can produce more intricate designs with a wider range of colors.
Kxkshop values its customers and respects their privacy . We only collect customer information to improve your shopping experience and to communicate with you about our products, services, and promotions. We do not sell or rent your personal information to third parties. All promotional e-mails that we send have an easy unsubscribe feature that allows you to be permanently removed from future mailings.
Protecting the safety of your credit card information is extremely important to us. We use secure technology to protect the security of your credit card information as it is transmitted to us. As well our site is tested daily by an industry leader for possible threats of identity theft, viruses, spyware, and other online threats. As an added security feature, we do not store your credit card data on our servers once the transaction is completed, so your card is not at risk of being stolen by a hacker accessing our servers.
It's available through PayPal/Stripe. If you meet any payment issues when you order, please feel free to contact with our Customer Service, thanks. After placing your order, you may not change your shipping from domestic to international and vice versa.
We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand. Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank) and etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.